Inbound Sales Consultant

Inbound Sales Consultant

Wayfair, the largest online-only retailer of home furnishings and house wares in the United States, is seeking motivated Inbound Sales Consultants. The ideal candidate is self-motivated and goal-oriented with a high comfort in consultative phone sales. Compensation includes base pay, an uncapped commission plan, and great benefits. Inbound Sales Consultants average $17 per hour.

Key Job Duties:

• Use consultative sales approach to help customers in an inbound sales and service center explore product offerings and make purchase decisions.
• Meet key sales performance indicators, including close rate and net sales revenue.
• Project a professional company image through phone and email interactions.
• Recognize, document and alert supervisors of trends in customer calls.
• Uphold high customer service standards.

Requirements:

• Bachelor’s Degree and/or seven years of sales experience.
• Excellent communication and relationship building skills.
• Passion for helping customers.
• Desire to make Customer Service a career.
• Sales experience, preferably in a call center.
• A successful track record working in a high volume environment.
• Strong desire to be part of a team achieving personal and company financial goals.
• Able to solve problems by thinking analytically and creatively.
• Familiar with the latest e-commerce trends.
• Regular and reliable attendance is an essential function of this position.

Essential Job Functions :

• Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
• Ability to use a computer keyboard and computer screen.
• Ability to use a telephone headset and telephone system.
• Ability to handle and solve all types of customer service issues via phone and/or email.

About Wayfair

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of sites includes:

• Wayfair, an online destination for all things home
• Joss & Main, where beautiful furniture and finds meet irresistible savings
• AllModern, your home for affordable modern design
• DwellStudio, a design house with a decidedly modern vibe
• Birch Lane, a collection of classic furnishings and timeless home décor

Wayfair generated $3.4 billion in net revenue for full year 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.

Job Type: Full-time