Inbound Customer Service Representative

GENERAL POSITION OVERVIEW

Answer general emails and/or phone calls from customers regarding import shipments. Assist with general problem resolution issues at terminals, rail ramps and exam sites. Connect customers with appropriate internal parties if the scope of discussion requires specific expertise. Utilize multiple systems to address responses to issues/inquiries from customers. Analyze various data and filter specific information to effectively communicate customs issues. Work cohesively with other internal teams as need to service the efficient and effective delivery of cargo to HMM customers.

ESSENTIAL POSITION FUNCTIONS/DUTIES

• Expediently answer calls/emails.
• Send daily customs hold/release notifications.
• Create invoices for exams.
• Invoice customers for gensets and release gensets as needed.
• Assist customers in obtaining PODs.

ADDITIONAL DUTIES/NON-ESSENTIAL FUNCTIONS

• Assist/educate customers on how use/navigate HMM’s website.
• Assist Docs/Traffic teams with miscellaneous work as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• General understanding of the transportation shipping industry.
• Work effectively under limited supervision and prioritize workload.
• Have exceptional computer skills and knowledge of MS Office programs such as Outlook, Word and Excel.
• Able to multitask and handle information accurately and professionally.
• Excellent phone/email etiquette.
• Excellent verbal and written communication skills.

EDUCATION/EXPERIENCE

College graduate preferred but not required. Prior industry experience is also preferred but not required.

ENVIRONMENT/ EQUIPMENT/PHYSICAL DEMANDS

Normal office environment uses computer, calculator, telephone, fax, copy machine, printer, and document shredder.

Job Type: Full-time

Experience:

• Call Center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Education:

• High school or equivalent (Required)