Implementation Manager

POSITION SUMMARY

Plan, coordinate and execute activities of implementing ARCOS systems to new customers. Work directly with customers to determine business rules and processes. Assist with completing configuration documentation and train customers to test new systems and prepare for go-live. Ensure that implementations of new systems are accomplished within prescribed time frames. The Implementation Manager will also manage other projects as assigned.

ESSENTIAL JOB FUNCTIONS

Review new implementation projects with sales staff to determine customers’ key stakeholders, project team members, and special requirements.
Work with customers to establish project plans and manage each phase of projects. Lead onsite meetings and training sessions, online meetings and conference calls.
Oversee analysis of requirements and data submitted by customers. Perform analysis of requirements and level of “fit” to ARCOS System. Assign analysis to ARCOS LLC staff, as necessary.
Work with engineering staff to ensure proper configuration of new ARCOS systems. Work with testing team to ensure complete testing of new ARCOS systems.
Manage simultaneous, multiple small/medium or one to two large Implementations projects.
Direct and coordinate activities of project personnel to ensure projects progress on schedule and within prescribed budgets.
Prepare status reports, and review other reports and status updates prepared by project personnel. Modify schedules or plans, as required. Prepare project reports for management, clients and others.
Monitor existing customer relationships for Professional Services Work Order opportunities and perform initial requirements analysis with customer.
Work with, and escalate to, other members of the Professional Services team to construct Work Order, secure ARCOS LLC internal approval, pricing, and customer approval.
Participate in the annual ARCOS Conference as required by the VP of Services and Support.
Other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

Individual in this position should have:

Bachelor’s degree from an accredited college or university.
A minimum of five years experience working directly with customers on needs analysis.
A minimum of five years experience implementing software applications or related IT projects.
Ability to read, analyze and interpret general business documents, technical procedures and customer reference materials.
Ability to write reports, training materials and procedure manuals.
Reasoning ability to interpret an extensive variety of technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Technical proficiency with the ARCOS product and is a subject matter expert for the product, including the ability to personally conduct webinars and product demonstrations.
Competency with MS Windows, MS Project and MS Office.
Excellent typing skills, strong grammar and spelling abilities.
Working knowledge of UNIX/AIX and SQL
Ability to have 50% travel, including domestic and international. Ability to travel by air is mandatory. Must possess a valid driver’s license.

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