Implementation Consultant

We’re on a mission. As a fast-growing software company on the cutting-edge of technology, Plex is revolutionizing global manufacturing in the same way cloud solutions have transformed sales, marketing, and human capital management. We want manufacturers to succeed. That’s why we’re on a mission to replace underperforming, on-premise enterprise resource planning (ERP) systems with the Plex Manufacturing Cloud – ERP built for today’s model of manufacturing. If you want to see the future of business, we’re what’s next.

In support of our ongoing growth, we are looking for an Implementation Consultant to join our Professional Services team. The Implementation Consultant will engage with Plex Systems’ new customers to lead the implementation process. This position involves frequent travel. Position can be located anywhere in the US. Additional responsibilities include the following:

• Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines
• Monitor and deliver to a mutually agreed project plan and implementation timeline
• Gather and create accurate requirements for software customization designed to meet the true business needs of the customer
• Provide multi-faceted support including: resolving problems, explaining products and services, instructing in use of software, configuring software, troubleshooting, billing concerns and other business priorities
• Gather information, research and manage user support requests from creation to completion
• Communicate appropriate options for resolution and status in a timely manner
• Collaborate with Delivery and Development departments to resolve customer support requests
• Manage timelines and deliverables with internal departments and customers
• Test and implement software configurations
• Utilize and enhance Knowledge Management System
• Build formal and informal relationships with customers and internal team members
• Travel to customer site as required
• Provide on-site support at go-live event

Qualifications:

• A Bachelor degree, preferably in Business, Supply Chain Management, CIS or computer-related field, or equivalent experience in implementing, consulting, or supporting an ERP system
• Experience implementing an ERP/MRP system within manufacturing industry, particularly food/beverage, automotive, electronics, aerospace, and/or industrial
• Experience in in leadership or consulting role within manufacturing industry, preferably in Accounting, Materials Management, Supply Chain or Quality
• Experience with Plex a strong plus
• Experience building and maintaining good customer relationships
• Ability to maintain technical record keeping
• Ability to use analytical skills to resolve business issues
• Ability to manage and prioritize many projects simultaneously
• Organized and detail oriented
• Ability to work independently, without close supervision, as well as part of a team
• Ability to communicate complex issues to varying levels of users in a professional, positive, friendly and understandable manner
• Aptitude to use and demonstrate an understanding of the technology and use of Company and competitor products the group supports
• Fluency in other languages such as Spanish, German, Portuguese, Mandarin are a plus
• Must be ready and willing to travel to customer locations as needed
• Willingness to work non-standard hours as needed

We are proud to be recognized as one of the top workplaces in the tech industry. In fact, it’s Plex employees themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement. Some of the things our employees enjoy include:

• Competitive wages
• Generous benefits including Health, Dental, Vision, Life, Disability Insurance, & 401(k) matching program
• Very generous PTO/paid holidays
• Tuition reimbursement
• Health club dues reimbursement
• Sustainable work-life balance and flexibility
• Our multiple locations offer a casual-dress workplace, complimentary food and drink, and “de-stress areas” complete with video games, ping pong tables, and more

We’re looking for high-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you’re ready to be inspired, solve problems, grow professionally, and unleash your talent…then apply today. You’re what’s next.

The Plex Manufacturing Cloud

Plex is the engine behind the manufacturing economy, powering the first ERP cloud built specifically for the plant floor. The Plex Manufacturing Cloud delivers anywhere, anytime industry-leading ERP and manufacturing automation through a secure web browser, connecting suppliers, machine, people, systems, and customers with capabilities that deliver continuous innovation. Plex now supports more than 530 organizations and 1,500+ manufacturing facilities in 22 countries around the world. Our customers make everything from diesel engines and aircraft to ice cream and candy, all in the Plex Manufacturing Cloud.