Implementation Analyst

Position Description

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a commitment to innovation.

At Fiserv, you’ll find a collaborative environment that values teamwork and open-mindedness. Our unique combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We’re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

The Implementation Analyst is responsible for leading successful implementations for Fiserv’s Enterprise Content Management solution titled Director. These implementations are for new clients and existing clients. The analyst engages directly with the client to from the project kickoff through go-live.

In this role, you will work in a fast paced position which requires flexibility and the ability to easily accept and manage change. You must have the ability listen and understand the client’s business problems and be able to identify opportunities to allow our clients to meet their business objectives.

As part of the implementation process the Implementation Analyst will utilize business analysis techniques, tools, and common templates.

Essential Job Responsibilities:

• Build and utilize a knowledge base of the Director product suite, including product interfaces.
• Understand the project scope including Fiserv responsibilities and the client responsibilities for the implementation.
• Determine when to escalate requests outside of the scope or specified responsibilities to the project manager Promptly communicate progress and any potential problems to project manager for awareness and/or resolution.
• Have a clear understanding of project milestones and delivery dates.
• Provide the client with thorough overviews, workshops and knowledge of the Director application. This includes training of the client’s internal training department (train-the-trainer) on Director’s functionality.
• Support the client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found.
• Conduct internal and external demonstrations of the Director product.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

• Bachelor’s or Associate degree in business, finance, accounting, computer science and/or related field required or at least 3 years of previous work experience may be substituted in lieu of degree.

Preferred Qualifications:

• Previous experience in a client facing customer support role or software implementations role is highly preferred.
• Knowledge of various technologies, including but not limited to client/server, and/or web-based applications.
• Ability to multi-task and balance multiple projects as necessary
• Excellent communication skills including written and verbal
• Proficiency with MS Office Suite.
• Active listening and documentation skills.
• Ability to work independently and collaboratively.
• Creative problem-solving skills.
• Strong analytical and troubleshooting abilities
• Self-motivated with self-accountability
• Ability to exercise appropriate judgment/decision making skills to ensure client success

Travel Required:

• Up to 30% Travel

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.