Human Services Specialist 1 (Operations Support)

DHS17-0518 ~ FOUR Positions

The Oregon Department of Human Services (DHS) is excited to announce (4) openings for a Human Service Specialist 1 (Operations Support ). These employment opportunities are with our Self-Sufficiency Programs. These are permanent, full-time openings located in Portland (6035 NE 78th Court). These positions are represented by a union.

The HUMAN SERVICE SPECIALIST 1 will provide assistance to individual and families seeking services by providing specialized assistance on behalf of program staff. This position helps to guide customers of Self Sufficiency Programs (SSP) through the sharing of rules, policies, procedures and programs by performing case aid duties in collaboration with other branch staff. This position also may assist customers in meeting emergent needs for Supplemental Nutrition Assistance Program (SNAP) and issues authorized payments for services.

For an inside look into the Oregon Department of Human Services please visit https://inside.dhsoha.state.or.us/index.php

The Department of Human Services (DHS) mission is assisting people to become Healthy, Independent and Safe. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

DHS is guided by our core values of Integrity, Innovation, Respect, Service Equity, Responsibility, Stewardship and Professionalism.

JOB RESPONSIBILITIES:

• Schedule interview, home visit, referral appointments.
• Review applicant documents for completeness (including needed verification), for Temporary Assistance for Needy Families (TANF), Employment Related Day Care (ERDC) and SNAP to ensure all questions have been answered.
• Meet with customers to determine initial eligibility for expedited SNAP when necessary.
• Screening may include a brief interview with customers to identify their situation as well as checking mandatory system and narrative screens.
• Receive, review and send documents on behalf of medical applicants to the appropriate Medicaid agency (Oregon Health Authority or Aging and People with Disabilities).
• Makes copies of required documents on behalf of customers when appropriate.Review applications, forms or other documents for compliance with program criteria and completeness including appropriate documentation if necessary.
• Perform specialized record processing activities requiring independent judgment to make decision or select a course of action based on laws, rules, policies and procedures within TANF, SNAP, ERDC or TA-DVS.

Other duties as assigned.

WORKING CONDITIONS

Constant public contact, including contact with customers under stressful conditions. High volume of computer work/keyboarding in a fast paced team environment with shared workspaces. May require a valid driver’s license or other acceptable method of transportation.

The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out-stationed sites within the district.

JOB REQUIREMENTS AND REQUESTED SKILLS

Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paper work (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

College-level courses may be substituted for the experience on a year-for-year basis. A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.

REQUESTED SKILLS

• Reading and comprehending technical material.
• Interpreting and applying rules, regulations, policies, and procedures.
• Verbal and written communication with the public.
• Prioritizing and managing work to accomplish both ongoing and emergent duties.
• Eliciting information regarding a client’s personal situation.
• Using and/or operating office equipment.
• Experience processing, entering, and/or verifying detailed data.
• Experience clearly demonstrating the ability to provide outstanding customer service by phone, in-person and by e-mail.
• Excellent attention to detail and high level of accuracy.
• Ability to organize work efficiently and manage multiple tasks with interruptions, as well as manage the workload with competing deadlines.

Your application materials, including your answers to the ‘Supplemental Questions’ will be reviewed to determine if you meet the minimum qualifications and how you meet the requested skills for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application. Only the candidates whose experience most closely match the qualifications and requested skills of this position will be invited to an interview.

Veteran’s Points :

Eligible veterans who meet the qualifications will be give veterans’ preference. To receive preference, veterans must attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources . Veterans may also call the Oregon Department of Veterans’ Affairs at 1-800-692-9666.

Questions and Tips:

• For questions about the job announcement contact : Nora Leyva-Esquivel
  
  Workforce Recruitment Consultant, nora.l.leyva-esquivel@state.or.us , 503-269-4222
• For technical help with your login or online application issues, call 1-855-524-5627 from 6:30a to 5:30p PST M-F. Leave a voicemail. It may take up to 24 hrs to receive a response. If you do not receive a response after 24 hours, you can email Technical Support at: support@governmentjobs.com .
• For application tips, http://www.oregon.gov/jobs/Pages/support.aspx

TTY users please contact the Oregon Telecommunications Relay Service: 1-800-735-2900 and ask the Telecommunications Assistant to connect you to 503-945-5698 (TTY Users).

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

PLEASE CONSIDER JOINING US!

The Oregon Department of Human Services/Oregon Health Authority is committed to affirmative action, equal employment opportunity and workplace diversity.

Core benefits

Medical, vision and dental insurance

• Comprehensive medical, dental and vision plans for the employee and qualified family members
• $5,000 in employee basic life insurance

Retirement benefits

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)
• Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

• Sick leave earned at the rate of 8 hours per a month with no maximum accumulation
• Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments
• 24 hours personal leave earned each fiscal year
• Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

• Term life (employee, spouse or domestic partner, and dependents
• Long-term and short-term disability
• Accidental Death and Dismemberment
• Long-term care (self and eligible family members)
• Flexible spending accounts
• Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.