HTG-Business Systems Analyst

For more than 160 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE.

Our Personal Lines Technology Department is currently seeking a Business Systems Analyst to join our Business Analysis team in our Worcester/Howell office or remote, working virtually.

This is a full time, exempt role.

POSITION OVERVIEW:
Opportunity to join a highly motivated and collaborative team of technology individuals helping to drive business strategies forward by providing business value through innovative and timely technology solutions.

You will have the opportunity to work in an agile team environment where members are encouraged to be creative and cross boundaries and roles. You will have the opportunity to work across all levels and roles of the organization and to take on various roles in the teams beyond just the typical business analyst core skills, such as executing test plans, vendor liaison, product owner and data analyst. You will have and understanding, and are comfortable with, a variety of technical architectures and platforms.

As a member of the team, with your blend of technical and business facing skills you will partner with other team members such as architects, software developers and QA analysts to understand and define system goals/capabilities; develop business and technical requirements in alignment with the system goals/capabilities on one or more platforms and the applications that integrate with those platforms. May perform work across multiple areas, initiatives, products, and processes. Support and/or lead complex business/technical efforts, requiring data gathering, analysis, design, recommendations, and/or integration in a complex landscape.

IN THIS ROLE, YOU MAY:

Work with business partners to define needs aligning to business priorities and assesses impact on other business processes

Participate and/or lead various agile team activities such as story writing, story refining, running stand ups or story grooming sessions.

Partner with SMEs to create process flows, system documentation and other documentation as required

Participate and/or lead data driven projects/assignments

Define business/transformation rules in support of Data integration mapping

Create automation scripts

Create reports for various data metrics using PowerBI

Create simple coding solutions

WHAT YOU NEED TO APPLY:

2+ years of relevant work experience

Bachelor’s degree in related field, certifications, or specialized training

Insurance Industry knowledge

Strong Analytical skills

Flexible and adaptive to the evolving needs of business partners and production management team and systems

Able to manage and balance multiple priorities, partners, systems, and issues

Able to communicate clearly, both written and verbally, with internal and external business partners

Self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team

Experience with reporting and query skills such as SQL and PowerBI

Experience with Data analysis and data management skills such as data mapping, data profiling and data integration

Automation Anywhere, Selenium

High level program language experience such as Python

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

EEO statement:
“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.

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