HR Shared Services Specialist Job

About Blue Cross

Founded in 1933, Blue Cross and Blue Shield of Minnesota is the largest health plan in the state. We have more members, the largest network of providers and more products and services than any other plan in Minnesota. From the beginning, Blue Cross has been an innovator with a mission of making a healthy difference in people’s lives.

We understand the importance of finding a job that you truly enjoy — at a company that shares your values. We’ve made it easy to feel good about working at Blue Cross by encouraging volunteerism, valuing diversity and offering the flexibility you need to live a balanced life. We offer a suite of comprehensive medical and dental benefits as well as competitive pay, flexible work schedules and generous personal paid time off in addition to 20 hours of volunteer paid time off each year. We look forward to serving Minnesotans over the next 80 years and beyond. Join us and make a healthy difference through the work you do every day.

Description Summary

The position is responsible for performing basic, operational Human Resources tasks related to employee and manager events. Provides support for multiple areas of Human Resources and position is cross-trained for multiple areas of HR Shared Services. Serves as the first point of contact for Human Resources for both internal and external customers by answering inquires, providing information and referring to the appropriate area as necessary. Employee Shared Services will provide support on Human Resource systems, process and programs as well as processing all HR data transactions. This role is one of several on a HR Shared Services team. This role interacts with employees, managers and other HR professionals in answering questions related to HR data, self-service tools, and processes.

Accountabilities

Execute basic HR functions for employees and managers related to employee life cycle events

Process workflow events (e.g., new hires, terminations, and job changes) by entering, updating and/or verifying appropriate associated data using various systems including SAP, Success Factors and others. HRIS.

Respond to employee and external questions received through inbound calls or emails; research questions and follow-up with the requestor as appropriate a. Use procedures, policy manuals, knowledgebase and other reference materials to assist in answering employee/manager inquiries and resolving issues b. Document incoming calls using a case management tool to resolve issues within identified service level agreements.

Execute transactions by interpreting, creating, auditing, recording, faxing, imaging/scanning and filing of documents. Maintains integrity and accuracy of records at all times.

Assess requestor’s need(s) and resolve with established service level agreements and according to procedures or escalate as appropriate.

Provide navigation support and troubleshooting to employees, managers and HR for a variety of HR systems including: SAP, Performance Management, Compensation Management, Applicant Tracking and time keeping,

Run weekly HR Reports

Conduct User Acceptance Testing (UAT) on behalf of the HR Shared Services Center

Maintains accurate documentation to support the self-service as well as other functions of shared services.

Maintains a working knowledge of process, policies, procedures, and practices.

Performs other related duties and responsibilities, on occasion, as assigned.

Requirements

High school diploma or GED

2 years of relevant HR experience.

Possess basic PC skills and proficiency in MS Word and Excel

Possess excellent attention to detail, good organizational skills, problem solving skills and ability to anticipate concerns

Ability to maintain the privacy and confidentiality of information.

Customer service focus and strong interpersonal skills required

Ability to consistently deliver high quality customer service in a professional manner

Ability to work as a team member including the ability to be flexible with changing priorities based on the business need

Ability to multi-task and effectively complete work amid distractions

Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization Competencies

HR Knowledge

Customer Focus

Active Listening

Verbal Communication

Stress tolerance

Interpersonal skills

Systems and technology use

Preferred Requirements

Associates Degree Human Resource experience .

Human Resource experience using a HRIS system i . e . SAP, online recruiting systems, or Success Factors .

Basic knowledge of Microsoft Word, Excel, Access and Powerpoint .

Basic knowledge of Adobe systems .

Experience using multi-line phone system . ·

FLSA Status

Non-Exempt

Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

Make a difference

Thank you for your interest in Blue Cross. Be part of a company that lets you be you — and make a healthy difference in people’s lives every day

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association