Home Health Intake Coordinator

We are currently seeking qualified candidates for the Home Care Intake Coordinator position in our Hospice Department.

This full-time position reports directly to the Nursing Supervisor and is responsible for handling new patients from the time of first contact until discharge, to include working with referral sources and discharge planners, obtaining medical records in a timely manner, building charts in the EHR, verifying insurance, scheduling field staff visits, communicating with patients and field staff throughout the certification period.

Intake Coordinator-Job Description

• Initiates the intake of patient coordinating the admissions process from the initial request for admission to patient placement.
• Obtains the necessary information, demographic, financial and clinical and other pertinent data.
• Ensures prompt admissions, scheduling of patients and forwarding and receiving necessary documents and records in a timely manner.
• Liaison with the referral sources, clinics and discharge planners. Obtains medical records in a timely manner to ensure an expedited admissions process.
• Ensures that intake data for admissions requests are collected, completed and communicated according to the established standard operating procedures and in compliance with all regulatory requirements.
• Communicates with the patient, patients representative, or referral source to obtain the necessary personal and financial data to determine eligibility for admission.
• Obtains necessary signatures to ensure the efficient processing of admissions data and ensuring compliance.
• Maintains and updates database with current data, pertinent information, and status of the admissions referral as appropriate, recording details of the enquiry/referral, complaints and issues consistently and accurately for tracking purposes.
• Promotes the efficiency of admissions process by answering phones and assisting callers in a professional and timely manner escalating issues to supervisor/manager as necessary.
• Provide care team with reports regarding pending admissions, new admission and outstanding (open) items
• Collaborates with facility staff and various levels of management to effectively resolve issues impacting a patients admissions process.
• Immediately communicates to supervisor/manager any admissions denials for further action and communication with management team.
• Conduct or assist with special projects as requested by the administrator or Nursing Supervisor

Intake Coordinator – Skills

• Intermediate computer and software skills preferably previous EHR experience.
• Proficient in Microsoft office – word processing and spreadsheets.
• Self-directed, self-starter, motivated with great work ethic.
• Attention to detail with organization, analytical, planning and muli-tasking skills
• Excellent Verbal / Written communication and inter-personal skills
• Highly organized and able to manage, prioritize, plan and multi-task.
• Ability to build rapport and relationships with both staff and clients
• Strong Customer Service orientation with Professional, courteous demeanor both in person and on the phone
• Integrity and an understanding of confidentiality per HIPAA regulations and requirements

Intake Coordinator – Qualifications

• Certified Medical Manager (CMM), Certified Medical Office Manager (CMOM) Certified Medical Assistant (CMA) or someone with a 2+ year proven track record in a medical office/Home Health or Hospice setting with similar experience and skills.
• 2-year minimum clerical/clinical experience in a medical facility preferably Home Health or Hospice.
• Able to be on call rotation some weekends and holidays for intake. (This does not happen often)

Please include education/certificates and 2 of your most current employer references.

Onesource exists to inspire, educate and provide unparalleled care for every individual we serve.

Job Type: Full-time

Salary: $12.00 /hour

Required experience:

• clerical/clinical: 2 years