HelpDesk Technician

We are growing! Platinum mortgage was established in 1998 as a privately held residential lender based in Huntsville, Alabama. The company transitioned to correspondent lending in 2005 establishing a secondary marketing office in Atlanta, Georgia and a Central Operations Facility in Madison, Alabama which houses the company’s core departments. The company currently has more than 180 employees. Integrity is a key part of the Platinum Mortgage culture, where empowerment, leadership, commitment to quality, excellence, and teamwork are more than workplace buzzwords. Our culture focuses on Teamwork, and we understand that no one employee is successful without the involvement of other team members. Platinum Mortgage is currently looking for a Network Technician.

• Assemble, configure and install network servers, workstations and all other network peripherals
• Install and configure operating system and application software on network servers and workstations
• Maintain a thorough understanding of the basics behind the Internet and its workings; DNS, Security, IP
• Manage assigned projects and program components to deliver services in accordance with established objectives and procedures
• Troubleshoot computing systems, networks, and applications to identify malfunctions and correct them as well as other operational difficulties
• Plan and implement network security, manage host security, and regulate file permissions
• Maintain multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities
• Provide input on direction, information, and recommend network configurations and installations
• Utilize good judgment within company policies and procedures to complete established goals and maintain flexibility to allow for changes
• Provide both phone and onsite network support with after hours and weekend support necessary at times
• Maintain written training materials as well as IT department information on company websites
• Assist with any projects deemed necessary by management

This is an Entry Level position.

These additional skills preferred:

• A+ Certification
• Microsoft Windows OS, Microsoft Office and Adobe Acrobat experience
• Help Desk/Customer Support/Tech Support experience *

Job Type: Full-time