Helpdesk

Job ID: MT500978217Pinnacle Partners is assisting their client in their search for a helpdesk/desktop support person. This successful resource will provide outstanding customer service while assisting in troubleshooting and resolving helpdesk and desktop issues. This is a great opportunity to join a company that is expected to grow substantially in the next year.Required SkillsProfessional experiencetelephone and/ordesktopsupportExperiencesupportingwindows7, 10 or XPGood communication skills and customer service skillsAble to work 6am to 3pm shiftwhichwill include one weekend day (candidate will be off one day through the typical work weekand have one day off on the weekend)Nice to have POS tool experienceResponsibilitiesAnswer & record phone calls, email messages, and voicemail messages presented to the Help Desk.Record all necessary information in call tracking tool for each problem.Resolve every problem possible by providing training or technical assistance to caller utilizing documentation, online knowledge bases, on-site training (when possible), or other technical support channels.Invoke escalation procedures to appropriate support contact in a timely manner.Serve as liaison between end user and other IT personnel.Assist location to resolve point-of-sale issues.Repair and configure peripheral devices as needed.Handleequipment returns and repairsTermsThis is a direct hire opportunity with a salary up to $45K based on experience and qualifications.ContactChina ReynoldsIT RecruiterChinaR@partnersinstaffing.com317-275-7036Apply Now