Help Desk Technician

Company Description:

H Mart is an Asian-American supermarket chain that has been in business for over 30 years, specializing in Asian and Western groceries, fresh/frozen meats, seafood and produce.

All H Mart stores are operated by five modern warehouse/distribution centers, one primary food processing facility, and over 3,500 passionate employees that have supported each store every day.

H Mart has been praised by numerous U.S. media for its high quality products and customer-driven environment with annual sales exceeding $1 billion.

Essential Duties:

• Telephone, email, remote and onsite support to end users on issues that include account administration, data security, IT policy enforcement, software installations and “How To” questions.
• Identifies, researches, and resolves technical problems reported via telephone or tracking tool.
• Records all technical requests and responses to technical requests accurately via call tracking tool.
• Documents all reported problems in the call tracking tool and follows up with assigned personnel to ensure timely resolution according to approved Service Level Agreements.
• Use knowledge of commonly-used concepts, practices, and procedures towards the diagnosis and resolution of operating system (i.e., Macintosh, Windows 7, and Windows XP), supported software and hardware as well as network access issues for remote and local end users.

Skills and certifications

• Experience with Windows 10, Windows 7, Microsoft Office Suite, and Outlook.
• Ability to install and troubleshoot various software packages.
• Advanced knowledge of MS Office applications, including Access.
• Thorough knowledge of wide area networking and Internet access and usage
• Bilingual in Korean and English

H Mart is an Equal Employment Opportunity Employer. H Mart is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, gender, gender identity or expression, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military status, status as a Vietnam Era or disabled veteran, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on H Mart. Please inform our Human Resources Department or the Store Manager if you need assistance completing any forms or otherwise participating in the application process.