Help Desk Support Specialist

Birmingham, AL defense law firm is currently seeking a full-time Help Desk Support Specialist with the following requirements:

Job requirements include, but are not limited to:

Be the first responder to incoming IT Help Desk tickets.
Respond to and resolve IT Help Desk tickets promptly and efficiently.
Diagnose hardware and software problems and if unable to resolve, escalate to IT team members.
Set up workstations; install and configure software.
Active Directory and mobile device support.
Printer and printing support.
Set up AV/laptop for group meetings.
Assist in maintaining IT knowledge database.

Qualifications:

3+ years experience performing IT support functions.
Strong computer skills and technical aptitude.
Excellent PC troubleshooting skills.
Thorough knowledge of Windows 7XP workstations and Office 2013 applications.
Self-starter, with the ability to work independently as well as in a team environment.
Able to manage multiple, time-sensitive projects and adhere to tight schedules.
Reflect strong analytical and problem solving skills, with consistent follow through.
Strong customer-focus and ability to work with a diverse group of people with various levels of training and learning styles.
Observe strict confidentiality of firm and client matters.

Preferred experienc e:

Supporting legal applications a plus, including Juris, Aderant Total Office Document Management Software (ATO), Summation, Adobe Acrobat Pro, Olympus dictation software and hardware.
Law firm experience is strongly preferred.

Job Type: Full-time

Salary: $40,000.00 to $45,000.00 /year

Required education: