Help Desk Support Analyst I

Do you enjoy helping others with technology? Are you customer-service oriented? Do you like working as part of a highly motivated IT team to meet shared goals?

The Help Desk Support Analyst for the Health System Development Office (HSDO) provides technical support to office staff (50+ individuals). This individual provides daily technical support of hardware and software, training, and troubleshooting within the Health System computing environment. He/She collaborates with multiple offices across the University to ensure the efficient and effective performance of HSDO information systems.

As an integral member of an ambitious fund-raising team, the successful candidate will have the proven ability to train end users, install desktop machines and software applications, and provide technical support to desktop workstations. Excellent customer service and communication skills are required.

The Health System Development Office is located on Old Ivy Road with parking on-site.

University Leadership Characteristics:
For Thomas Jefferson, learning was an integral part of life. The “academical village” was created around the assumption that learning is a lifelong and shared process, and that interaction between scholars and students enlivens the pursuit of knowledge.

University Human Resources strives to identify applicants who will contribute as high potential employees, leaders and managers. We employ individuals who foster and promote the University mission and purpose. Successful candidates exemplify uncommon integrity; they are honest, trusted, team-oriented and live the core values of the University. These candidates display great judgment, by practicing evidence-based decision-making. They are strategically focused by contributing to and achieving department goals and vision. They set high performance standards and hold themselves accountable by aggressively executing these standards. These employees also develop a deep passion for the University and the impact it has on students, faculty, alumni and community. Successful candidates identify their personal career goals and development opportunities, and as supervisors, help their staff do the same. They contribute to team success by leading talent, through their individual efforts and by leading and developing their teams.

Closing Date:
Open Until Filled

Required Applicant Documents:
CV / Resume

Cover Letter

E-mail a Friend:
jobs.virginia.edu/applicants/Central?quickFind=81860

Faculty, Professional Research Staff and University Staff – Executive

Tenure Status:Rank:Appointment Type:
Academic Year for Position? (e.g. 2015)