Help Desk Specialist

State Collection Service, Inc. is a fast-growing, nationally recognized company focused on providing quality debt collection to our clients. Headquartered in Madison, SCSI has an unparalleled reputation for service, integrity, professionalism, and results. Whether you are looking for that first step in developing a professional career or seeking to further your horizons, we can help. State Collection Service can provide you excellent training and support, the ability to learn valuable business skills.

We are currently hiring for: Help Desk Specialist

The Helpdesk Specialist is responsible for supporting end-users by answering the helpdesk hotline and administrating the IT Helpdesk ticket system (PPMS). This will involve the process of supporting user issues with hardware, software and peripheral equipment, and following up to ensure client satisfaction. This position reports directly to the Systems Support Lead in the Information Technology Department.

Candidates of interest will have:

• A minimum of three year related experience in a user support/helpdesk role. Graduation from an accredited college or university with an AS or AA in Business or Computer Science or equitable experience preferred
• 4 years’ experience working with hardware and software
• Knowledge of Credit, Collections or Financial industries desirable
• Ability to work both independently and in team-based environments
• Excellent customer service, end-user liaison skills
• Proficient in Windows Active Directory, Exchange server to that of Office365., Windows Server 2012 and above to that of Windows Server 2008 and above., VMware, and HP-UX exposure to that of Red Hat Linux. is highly desirable

State Collection Service Inc. offers a comprehensive benefits program, which includes: Competitive industry compensation, including base salary plus monthly bonus and commission opportunities. Medical, Dental, Vision, Life and Disability Benefits, Flexible Spending Accounts, Paid Training and Referral Bonuses, 401(k) program with company match, Profit Sharing Program, Paid Time Off and Holiday programs, Paid Education and Training Reimbursement Programs

Job Type: Full-time

Required experience:

• Help Desk: 3 years