Help Desk Specialist

Longeviti, LLC, is looking to hire a Help Desk Specialist to join our team to support one of military customers.

Responsibilities Include:

• Provide Level II IT customer support including hardware and software problem diagnosis and resolution, guiding users through step-by-step solutions in a call center environment.
• Provide one-on-one end-user training as needed.
• Assist Network Technicians as needed.
• Provide printer maintenance and troubleshooting assistance.
• Provide ceremonial support as requested.
• Responsibilities also encompass the management, tracking and resolution of support tickets in Remedy.
• Be able to participate in the “After Hours Duty Support” process.

Qualifications

Required

• High School diploma or G.E.D.

• Two plus (2+) years of professional experience supporting an IT environment

• Must have or be able to obtain CompTIA A+ or Security + within 6 months of employment.

• Must be able to clearly communicate technical solutions in a user-friendly, professional manner.

• Must have a current DoD secret clearance or interim secret clearance.

U.S. Citizenship is required to obtain the clearance.

Desired

• Bachelor’s degree in IT related field

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• professional support in an IT environment: 2 years

Required licenses or certifications:

• Are you a US citizen
• Active DoD Secret Clearance or interim secret