Help Desk Specialist

NovaCopy has an exciting opportunity in our Knoxville office. If you are a talented and bright individual with exceptional technical support and customer service skills, then we are looking for you. This position is responsible for providing a high level of support to our customers in order to quickly resolve a wide range of technical requests and issues.

• Provide technical phone support to NovaCopy customers with printer/copier related issues
• Provide technical phone support to sales and installation teams
• Work with customers and coworkers to load utility software at client locations
• Maintain and update Knowledge Base for customers and internal staff
• Serve as primary contact for customers for all issues related to our meter-based billing model
• Provide IT phone support to internal staff for application, connectivity and printing issues
• Gathering meters by fax and phone when technical situations limit automated methods

Requirements

• 1+ year experience in a help desk environment
• Professional and courteous customer service skills
• Experience with remote access tools
• Knowledge of printer/copier technology
• Proficiency using Microsoft Windows 7/8/XP/Vista, Microsoft Office and other common PC programs
• Basic networking skills including working with TCP/IP, DHCP, DNS
• General use of the Internet, including web browser, email, and FTP
• Basic hardware and software troubleshooting skills
• A+, N+, HDI, ITIL Certification preferred, but not required

Pay rate for this position is $16.00 per hour. We offer an excellent benefits package including matching 401k, medical and dental insurance, sick and vacation pay, and a drug-free and smoke-free work environment.