Help Desk

Our client, a non-profit health organization of over 17,000 employees, is expanding the Help Desk team. The Help Desk Technician (Tier 1 and Tier 2) is a full time, full benefit contract position.
This position will be the first line of support for customers and must have experience serving a large client base with a high ticket/call volume. The Technician will provide accurate and timely technical support to customers via telephone, email and chat. The calls will be technical in nature with varying degrees of priority. The Technician is also responsible for escalating the call/ticket to the appropriate resource.

Responsibilities:

• Answer a high volume of incoming calls from internal clients.
• Provide Tier 1 and Tier 2 Technical Support and escalate as needed.
• Provide excellent customer service at all times.
• Document details of all calls and update ticketing system appropriately.

Qualifications:

• Strong working knowledge of PC’s and laptops.
• Previous experience providing support to a large customer base
• Ability to troubleshoot a wide range of technical issues.
• Ability to think outside-the-box and identify root cause.
• Working knowledge of major networking components, network operating systems and basic computer hardware components.
• Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.

Required Certifications:

• A+

Other Requirements:

• Previous experience using a ticketing system
• Flexibility to work multiple shifts. May have to work 2nd or 3rd shift on a regular basis.
• Client’s establishment is SMOKE FREE. Applicant must be a non-smoker.
• Must be willing to get a Flu vaccination, or provide documentation that one has already been administered within the past year. If you are unable to receive the Flu vaccination due to allergies, documentation must be provided stating so.
• Must have reliable transportation

*In addition to resume and application submittal, please send resumes to kaitlin.mikatarian@esi.net*

Electronic Systems, Inc. is a premier supplier and service provider of comprehensive information and office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company’s success. With the competitive salary and benefits offered at ESI you can build more than a career, you will build a future.

ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace.

Electronic Systems is a tobacco- and smoke-free work environment.