Health Care Assistant – Charlotte, NC

Planned Parenthood South Atlantic is hiring a Healthcare Assistant with excellent customer service and communication skills to join the Charlotte, NC Health Center. Previous health care experience preferred. This is a full -time opportunity, averaging 33-35 hours/week. Must be available to work some evenings and Saturdays.

ESSENTIAL FUNCTIONS:

• Provides excellent customer service, eliciting client needs, and educating clients on Planned Parenthood services & community resources.
• Provides education in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues, including birth control methods, pregnancy options including abortion, STI’s/HIV and safer sex.
• Provides telephone coverage for incoming calls, request for Center appointments and also other information calls that may require education about PP services and/or appropriate referrals, within or outside Planned Parenthood.
• Performs receptionist duties for the Center by following the established appointment schedule system, greeting patients in a welcoming and courteous manner, maintaining the patient log, preparing medical records, and answering incoming telephone calls.
• Verify insurance coverage and benefits.
• Responsible for patient fee receipts; reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department.
• Conducts patient interviews and completes all necessary forms and records for patient services in an efficient and accurate manner.
• Perform finger sticks and collect urine specimens; performs IM injections under supervision of Clinician.
• Prepares patients for exams for and assist with family planning, abortion, and IUD procedures.
• Assists in completing patient work-ups, i.e., blood pressure, weight/height, temp, medical history, etc. and use sound judgment in the triage of patient concerns and complaints.
• Follows center procedures for the completion and follow-up of lab work including the provision of results to patients.
• Clean and sterilize instruments.
• Follows center procedures for the processing and provision of OTC and prescription medications and birth control supplies.
• Assists in assuring the Center remains in working order by maintaining an adequate stock of Center supplies.
• Assists in maintaining an attractive and comfortable appearance of the Center.
• Participates in maintaining uniform patient record systems, e.g. computer data, patient filing system.
• Works as a team member to meet or exceed center productivity and customer satisfaction goals.
• Educate patients on abortion procedures and obtain informed consent for medical and surgical abortions.
• Participates in routine upkeep and regular housekeeping of center.
• Special projects/ other duties as assigned by Center Manager.

QUALIFICATIONS

• Education: Minimum–High school diploma or GED.
• Experience: CMA or 6 months medical experience. Able to receive and maintain CPR certification.
• Personal: Understanding of and commitment to PPSAT goals and mission. Must be able to prioritize and have good communication and organizational skills. Must be able to work independently as well as part of a team. Demonstrated ability to relate to persons of diverse backgrounds and ability to communicate effectively with others.

SALARY:

$13.50 an hour

Planned Parenthood is an equal opportunity employer.

A complete application includes cover letter and resume. No phone calls please.