Head of Customer Service

About Enjoy.

Enjoy is the next generation of the retail store. Our highly-trained and friendly experts bring the store to you. We offer same-day delivery with help and setup of today’s premiere technology products that is free to users. Last year we doubled the markets we serve for a total of 16 with more to come this year including international expansion.

We are helping today’s premiere companies navigate the rapid shift from offline to online commerce by offering same-day delivery speed with a smile for their consumers. We believe that speed matters but the experience is what allows Enjoy to deliver outstanding value for consumers and partners which include some of the world’s largest consumer electronics and telecom carriers.

Enjoy is founded and led by Ron Johnson, former head of Apple Retail, and an executive team from leading retail, technology and design organizations like Apple, Facebook and Amazon, to name a few.

About the Support Team

Our team is passionate about providing Earth’s finest customer support. We believe in creating enjoyment and kindness with all of our customer interactions; anticipating customer needs and exceeding expectations.

About the Role

As the Head of Customer Service, you’ll lead the Customer Support team, continually set the benchmark for CS excellence, and relentlessly advocate for our customers. You’ll also:

• Lead and Manage the Support team
• Develop technology to better serve our customers
• Use data to drive better decisions and choices for customers
• Advocate for customers in company-wide discussions and decisions

About You.

You continually consider how each idea enhances or detracts from the customer experience, and you don’t sacrifice for the sake of convenience or efficiency.

You make decisions that improve the lives of others, even if it means more work on the back end.

Not simply a “pleaser”, you have the vision to see when a short-term challenge can yield a long-term gain. You can be counted on to see tasks through to completion.

You are self-motivated, resourceful, and proactive. You don’t hide from problems or let them persist.

Qualifications.

• Bachelors degree or equivalent experience
• Deep experience building and scaling CS teams
• Track record of coaching and developing team members
• High level of skill in assessing, selecting and implementing technology in a CS environment
• Experience in a high-touch business to consumer operation

#LI-ENJOY