Hotline: 678-408-1354

Guest Services Representative – APH – Must be available weekends and 3rd shift back up -VFT – Varies

Orlando Health Orlando, FL 32806 Information Technology

Department: APH Guest Services
Status: Variable Full Time
Shift: Varies
ReqID: req27646

The Guest Services Representative provides directions to guests/team members within the hospital system, and the Orlando area.


Education/Training

High School diploma or equivalent.


Experience

Two (2) years of experience in a customer service setting.


Essential Functions

  • Escorts guests to their in-hospital destinations as needed.
  • Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
  • Provides information to all hospital team members.
  • Responds to needs of guests/team members either on the phone or in person.
  • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
  • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
  • Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
  • Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
  • Presents a professional image in dress, hygiene and communications skills.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.


    • Other Related Functions

  • Attends in services/meetings as required.
  • Completes all mandatory education.
  • Assume the responsibility for professional growth and development
  • Other duties as assigned.

    • ADDRESS: 92 West Miller St. (Arnold Palmer Hospital) Orlando FL 32806


    ABOUT ORLANDO HEALTH

    Orlando Health is one of Florida’s most comprehensive private, not-for-profit healthcare networks, and is based in Orlando, FL. Our facilities, advanced medical treatments and procedures, and highly qualified staff have distinguished Orlando Health as a healthcare leader for nearly two million Central Florida residents and 10,000 international visitors annually. Click here to learn more about Orlando Health.

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