Guest Service Supervisor

We would advise all applicants to come directly to the hotel to complete an application.

MUST HAVE HOTEL EXPERIENCE AT THE FRONT DESK LEVEL

FLEXIBLE TO WORK ANY SHIFT IF NEEDED

OPERA KNOWLEDGE and IHG/Marriott/Hampton experience is a REQUIRED!

• Follow Front Desk Check list.
• Provide the highest quality of service to the customer at all times.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Be very knowledgeable of IHG Rewards program and promotions.
• Develop a thorough knowledge of hotel, local area, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake up calls.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Maintain high standards of service and hospitality.
• Review guest surveys, guest reviews on brand site and TripAdvisor.
• Use Service Recovery Log at all times
• Be able to clean rooms if necessary
• Other duties may be assigned

Job Type: Full-time

Salary: $11.00 to $13.00 /hour

Job Type: Full-time

Salary: $11.00 to $13.00 /hour

Experience:

• Hotel: 2 years (Required)

Education:

• High school or equivalent (Required)

Job Location:

• Dallas, TX 75220 (Required)

License or certification:

• Driver’s License (Preferred)

Language:

• Spanish (Preferred)

Shifts:

• Evening, Graveyard (Required)