Guest Service Representative/Front Desk

Essential Functions:

• Give tours to potential guests and be able to close the sale
• Check in guests with reservations along with walk-ins who do not have reservations.
• Conduct a PMS system audit at 8am of following morning to the previous business day.
• Ensure the security needs of the property and guests are met.
• Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.
• Wash, dry, and fold laundry as directed by management. Prepare bedpacks for the next day’s use.
• Responsible for proper administration of keys.
• Responsible for knowing property emergency procedures and emergency shut-off guides.
• Responsible for knowing area attractions and services in order to accommodate guest’s needs.
• Inspect studios when needed, according to quality standards for cleanliness and proper preventative maintenance.
• Maintains a professional business appearance, attitude and performance.
• Prep and clean any additional rooms that were not cleaned during the previous shifts.
• Depending on position assigned, additional duties may include stocking, cleaning of public areas, light maintenance.
• Other duties as assigned by Property Manager.

Qualifications:

• One-year experience in customer service but hotel operations preferred
• Excellent communication skills
• Bi-lingual preferred; must speak English
• Excellent communication (both oral and written) and organizational skills
• Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills.
• Proactive and aggressive in solving problems, experienced in recognizing and taking action on opportunities, and developing a strong team.
• Must be able to work a variety of shifts, including weekends and holidays.
• Light maintenance duties.

Physical: Physical demands are those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Part-time

Salary: $10.00 /hour

Required experience:

• Customer Service: 1 year