Guest Service Representative (Part-time)

SUMMARY: Deliver exceptional service and perform any other duties assigned.

QUALIFICATIONS:
Excellent guest relations

Excellent telephone skills

Excellent accounting skills

Excellent computer skills

Effective cash handling skills

Effective multi-tasking skills

Ability to handle difficult, stressful, or trying situations with confidence and a positive attitude

Outgoing, friendly, courteous, organized and professional

Prior hotel experience necessary

ESSENTIAL JOB FUNCTIONS:
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Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room revenue

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Prepares group and VIP arrival and departure

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Is informed of events and/or functions in the hotel during the shift

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Strives to maintain a GSTS score of 95 or higher!

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Checks guest out of the hotel and processes customer payments according to established policies and procedures

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Responds to guest requests promptly and courteously

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Promotes hotel services, facilities and outlets

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Provides guests with information such as local attractions and directions to increase guest satisfaction

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Resolves minor guest complaints to the satisfaction of the guest

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Uses best judgment in resolving challenges, complaints, disturbances or unsatisfied guests

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Books guest reservations and/or coordinates with in-house reservations

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Answers the telephone in a professional and courteous manner

STANDARDS:
Always professional, courteous, and accommodating to our guests and associates

Always practices and promotes brand promises

Always follows hotel policies and procedures

Maintains regular attendance, punctuality, and a sense of urgency

Flexibility in working hours according to the demands of the hotel’s business level