Guest Service Agent

Responsibilities:

• Process guest arrivals and departures, including all necessary payments

• Handle & coordinate room assignments and pre-arrivals

• Handle guests’ concerns

• Offer referral for services and handle requests for information

• Handle and store luggage

• Assist with the check-in and check-out of groups and tours

• Assist other departments as required

• Daily cleaning check list during down time

• Willing to assist other department when necessary.

Knowledge, Skills and Abilities:

• A secondary school diploma is preferred

• Post-secondary training in tourism or hotel management is an asset

• Excellent communication skills

• Professional attitude

• Good organizational skills

• Effective conflict management and decision-making

• Previous experience in customer service is an asset

• Ability to use a variety of computer applications

• Cash handling experience is an asset

• Administrative skills

• Time management skills

• Strong multi-tasking capabilities

• Ability to speak a second language is an asset

• Working knowledge of the facility, services and local area

Up to 40 hours per week

Must be available to work every Friday, Saturday and Sunday.

Salary:

$10.50/hr.+ DOE*Not including gratuities and incentives

Possible Future Career Paths:

• Front Office Supervisor

• Assistant Front Office Manager

• Front Office Manager

Job Type: Part-time

Required experience:

• Customer Service: 1 year

Application process: Email resume or apply in person.

Job Type: Part-time

Job Location:

• Coeur d’Alene, ID 83814

Required education:

• High school or equivalent

Required language:

• English