Guest Service Agent

Local Hotel is searching for a motivated team member to join our front desk team. Must be reliable, flexible with your schedule, pay close attention to detail, and able to work in a team environment.

Some basic requirements for the position include but are not limited to:

• Maintain high standards of guest service, quality and hospitality.
• Contributes to the guest’s satisfaction and perception of service.
• Responsible for registering incoming guests with complete and required information.
• Responsible for checking out guests who are leaving with correct procedures.
• Correctly operate switchboard, take full and complete messages and transfer calls for guests, staff and employees.
• Correctly take incoming reservation requests, completing all information as required. Verify all information.
• Must be aware of room rate structure and upsell rooms.
• Responsible for posting all types of charges to the guest’s room account, i.e. phone, laundry, miscellaneous, etc.
• Operate reservation computer system.
• Must be able to account for cash, check, credit card or direct billings by guests and follow procedures in procuring payment on accounts.

Some Hospitality experience preferred, but is not required. We offer competitive wages and benefits. Please respond to this job posting with your resume if you are interested in applying.

Thanks!

Job Type: Full-time

Salary: $9.00 /hour

Required education:

• High school or equivalent

Required experience:

• Hospitality: 1 year