Gateway Student Services Associate

METROPOLITAN STATE UNIVERSITY, a vibrant and growing public, urban university, is seeking applicants for the position of Gateway Student Services Associate. This is a full-time, probationary position within the Gateway Student Services Center in Academic and Student Affairs. Associates are responsible for advising students regarding their registration, records, financial aid, student accounts and other financial issues within a developmental and retention focused context. Overall, this position will follow student issues through to resolution, which includes use of investigation, professional judgment and individual discretion. The Gateway Student Services Associates will act as student advocates and deliver resolutions in a manner consistent with a “one-stop” approach to student services. Applicants will be required to work flexible hours, including nights and weekends.

Responsibilities:
Advise students by providing in-depth information and expertise on all aspects, policies, procedures, and principles of the Financial Aid process

Advise students by providing in-depth information and expertise on all aspects, policies, procedures, and principles of the records and registration processes

Assist students with reviewing and understanding charges, credits, payments and adjustments as reported on the student account

Serve as a main point of information on all aspects of Metropolitan State University and the Gateway Student Services Center one-stop as well as a resource for safety and security

Advise first-semester and non-degree seeking students with initial course selection

Qualifications:
Minimum Qualifications:
The following qualifications are required of all applicants seeking consideration for this position. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position:

Bachelor’s degree from a regionally accredited institution

Three or more years professional experience in an area directly related to student services

This individual must possess thorough knowledge of registration, financial aid, and/or student accounts

This individual must be a dedicated team player and able to work cooperatively with staff, students, faculty, administrators, MnSCU personnel and other stakeholders with limited direct supervision

Background/competence in the use of various software applications, including email, database, spreadsheet, multimedia presentation, customer relationship management tools, and/or word processing

Well-developed and effective problem-solving, mediation and interpersonal skills

Demonstrated understanding and ability to articulate and respond to the needs of students with unique needs and of an ethnically and culturally diverse student body (i.e.: persons with disabilities, adult learners, underrepresented populations, etc.)

Preferred Qualifications:
Three or more years of experience in a position providing direct customer service in a college, university, or financial services environment

Understanding of ISRS or other system programs and screens for financial aid, financial management, registration/records and admissions offices

Thorough understanding of policies and procedures related to academic and student affairs

Knowledge of RightNow/Oracle ServiceCloud technology

Knowledge of and adherence to state and federal data privacy regulations

Must possess strong analytical, written and verbal skills

This individual must be able to work accurately in a fast-paced environment and be able to balance multiple competing demands

Strong background in direct service delivery and student service concepts with student-focus

This individual must be able to make independent professional judgments with integrity and within guidelines set by the Registration, Financial Aid and Financial Management offices

Physical Requirements of the Job: Requires occasionally lifting and/or carrying such articles as file folders, ledgers and small tools. A certain amount of walking and standing is often necessary in carrying out job duties.

Supplemental Information:
The University: Metropolitan State University, a member of the Minnesota State Colleges and Universities System, serves approximately 11,000 students in the greater Twin Cities Metropolitan area. We are the most diverse university in the system, with approximately 41% of our students coming from communities of color. The university offers programs leading to baccalaureate, masters and doctoral degrees. We provide accessible, high quality liberal arts, professional and graduate education with continued emphasis on marginalized groups, including adults and communities of color. Recognized in 2008 by the Carnegie Foundation for Community Engagement and named to the President’s Higher Education Community Service Honor Roll, the university is committed to academic excellence and community engagement through curriculum, teaching scholarship and services designed to support an urban mission.

Visit our web site at http://www.metrostate.edu

The School/Academic Department: The Gateway Student Service Center (Gateway) is a one-stop student service center that is responsible for advising students regarding their registration, records, financial aid, student accounts and other financial issues within a developmental and retention focused context.

Salary: This is a Minnesota State University Association of Administrative and Service Faculty (MSUAASF) Range C position with a salary range of $41,464 (minimum) to $71,819 (maximum). Salary is commensurate with education and experience, and is determined by the collective bargaining agreement between Minnesota State Colleges and Universities (MnSCU) and the MSUAASF organization.

• Employment for this position is covered by the collective bargaining agreement for the MSUAASF which can be found at:

http://www.hr.mnscu.edu/contract_plans/documents/2015-2017%20MSUAAFS_CBA.pdf

Application: To apply, go to http://agency.governmentjobs.com/metrostatemn/default.cfm

Applications must be received by 11:59 PM on Closing Date: April 17, 2017

Qualified applicants are required to attach the following documents to their online application:

Cover letter of interest addressing how your qualifications align with the requirements of this position.

Current curriculum vita or resume.

Names of four (4) references with addresses, email addresses and telephone numbers.

Transcripts – Valid unofficial copies of your transcript showing conferred/awarded date, your name and the academic institution’s name/logo are required. We do not accept copy/paste word documents with a list of courses/grades or DARS reports. If selected for hire, official original transcripts will be required.

If you need help submitting your online application, please contact NEO GOV @ 1-855-524-5627 for technical assistance.

If you have other questions related to this position announcement, please contact Human Resources, Search & Selection Specialist, Michele Chilinski @ 651.793.1811.

For TTY, call Minnesota Telecommunications Relay Service (TRS) at 7-1-1 or 1-800-627-3529.

Notice: In accordance with the MnSCU Vehicle Fleet Safety Program, employees driving on university business who use a rental or state vehicle shall be required to conform to MnSCU’s vehicle use criteria and consent to a motor vehicle records check.

Metropolitan State University is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

The University provides reasonable accommodations to qualified individuals with disabilities upon request.