GA Housing Program Assistant

The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia’s public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.

The main office for DBHDD is located in downtown Atlanta.

Job Description

Job Title: Georgia Housing Voucher Program Assistant

Pay Grade: E

Job Summary:

GHVP Program Specialist
Under the direction of the Office of Supportive Housing Assistant Director and supervision of the GHVP Program Coordinator, the GHVP Program Specialist is responsible for duties including, but not limited to, the following:

Performs a variety of general clerical and administrative support functions including data entry and document processing.

Ensure detailed record keeping of client records.

Provide customer service and respond to inquiries by email and phone from field office staff, providers, and program applicants and beneficiaries.

Review housing applications to confirm accuracy and completeness.

Contact provider staff or DBHDD regional staff to request documents as needed to meet program guidelines for accuracy and completeness.

Serve as a liaison with Georgia Department of Community Affairs (DCA) staff on the status of applications and approval.

Responsible for communicating with provider staff when vouchers are issued, expired or need an extension.

Process new lease information, renewals, income changes, change in landlord or owner information, and terminations.

Manage landlord W-9/IRS documents.

Assist in researching inquiries in the Beacon/ASO work queue.

Process monthly authorizations and claims for rental payments, terminations and adjustments.

Assist with weekly processing on rental payments that must be mailed to landlords to prevent eviction.

Other duties as needed.

Qualifications:
High school degree AND five (5) years of related experience OR a Bachelor’s degree in a human services or related field AND three (3) years of related experience OR a Master’s degree in a human services or related field and two (2) years of related experience.
Note: Some positions may require a valid driver’s license.

Necessary Skills:

Strong customer service orientation and excellent communication skills.

Highly organized and attentive to detail.

Ability to meet deadlines and balance multiple priorities.

Comfortable using and learning new technology.

Adaptability to change.

Problem-solving.

Preferred Qualifications:

Bachelor’s degree and at least three years of relevant experience.

Awareness of GHVP Program and other state and local housing programs and standard requirements.

Experience working in supportive housing services or community mental health services.

Experience in customer service.

Benefits

In addition to a competitive salary & benefits, GA Department of Behavioral Health and Developmental Disabilities is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation and sick leave. For more information, visit https://dbhdd.georgia.gov/benefits

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

Drug Screening

TB Evaluation

Annual Influenza*

Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
qualifications for this position as stated below and may possibly be presented with additional questions to assess preferred qualifications. Preference will be given to applicants who meet one or more of the preferred qualifications and have demonstrated relevant experience clearly indicated in their work history.
FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.

Qualifications:

High school diploma or GED AND Four years of progressively complex office or administrative experience.