Full Time Overnight Customer Service Agent – Atlanta Airport

Equal Opportunity Employer

Get on the fast track to a more rewarding position with National Car Rental and Alamo Rent A Car – teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow – for both our company and our employees.

National and Alamo has an exciting opportunity for a Full Time Overnight Customer Service Agent at the Atlanta Airport . The Customer Service Agent provides a superior, friendly, and efficient transaction at time of rental using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

Pay is $10.00 per hour plus a monthly bonus.

You must be able to work an overnight schedule from 11:00 PM – 7:00 AM with days off during the week.

Responsibilities:
Provide all customers with undivided attention while assisting them.

Use company approved sales and service techniques when determining customer needs.

Offer optional products to meet customer wants and needs.

Prepare all rental and return documents accurately and completely.

Qualify each customer using our company rental requirement guidelines.

Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

Ensure the return date and time on the rental agreement is accurate.

Review all charges at the time of vehicle return.

Prepare the Rental Agreement Folder with all required information.

Assist customers by effectively resolving all customer service issues.

Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Maintain the appearance of the rental counters and customer areas to present a neat and orderly image.

Ensures the counter is stocked with appropriate supplies to provide smooth and effective counter service and maintains work area in a safe and clean condition.

Maintain a regular and reliable level of attendance and punctuality.

Perform miscellaneous job-related duties as assigned.

Qualifications:
Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 1 year of sales experience

Must have a minimum of 1 year of face to face customer service experience

A minimum of basic level experience and understanding of a PC and Microsoft Office Products Required

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be willing to accept $10.00/hr.

Apart from religious observation, must be able to work overnight from 11:00 PM-7:00 AM with days off during the week