Front Office Assistant II

Under general supervision of the Practice Manager or Front Office Supervisor, performs a variety of non-clinical duties in support of a physicians’ practice following established methods and procedures involving some independent judgment and latitude in carrying out tasks.

KEY RESPONSIBILITIES:
Compliance: Complies with all HIPAA policies specifically relating to patient confidentiality and release of information; maintains strict confidentiality on all patient information and practice matters; remains current on HIPAA, OSHA, Infection Control, patient safety, and other mandatory regulations, standards, and organizational policies and procedures.

Reception: Greets patients, visitors, and vendors in a prompt, courteous, and helpful manner; screens visitors, and responds to routine requests for directions, paperwork completion assistance, and other similar requests; announces emergencies according to specified procedures; pages staff and makes general announcements as requested; assists patients having ambulatory difficulties and may assist clinical staff under the direction of licensed staff as needed.

Requirements

MINIMUM EDUCATION REQUIRED:
High school graduate or G.E.D. equivalent.

MINIMUM EXPERIENCE REQUIRED:
Two (2) years related experience or the equivalent combination of education and experience, preferably a medical office setting.