Front Desk Rep ( Must schedule, collect payments, verify insurance)

Job Title: Front Desk Representative

Department(s): Clinic Operations

Reports to: Operations Manager

Job summary

As Front Desk Representative personnel, you will be working in a fast pace environment, some of your typical job responsibilities will include basic office responsibilities such as scanning, faxing, and copying. Checking in patients as they arrive, checking out patients as they leave, collecting all copays, etc. Ultimately, success in this role will require the ability to build effective relationships with all team members and to remain organized and accurate with all documentation.

Essential Duties and Responsibilities

Include the following. Others may be assigned.

• Prepare the lobby daily by wiping down patient chairs, preparing coffee, and turning on the TV/Radio
• Check in all patients upon their arrival to the clinic
• Collect all necessary copays and balances that are owed by the patient
• Update all patient demographic/insurance information for each visit
• Ensure the completion of all necessary forms at each visit
• Ensure that all records are received and ready for review by the physician
• Schedule all patients for their follow up appointments or any other appointment that has been recommended by the physician at check out, (i.e. procedures, labs, etc.)
• Acknowledge and coordinate incoming/outgoing referrals for clinic patients
• Prepare/reconcile the daily deposit at the end of the day and turn in all monies to your Operations Manager
• Review all appointments that you have scheduled at the end of the day to ensure that there are no errors.
• Answer all phone calls as they come in
• Reschedule clinic procedures for your clinic location
• Prepare for the next day’s clinic by pricing all copays and procedures for your clinic location
• Prepare and implementation of offline protocol and operations during EHR outage
• Call and confirm all appointments for the next day’s clinic Scan in all documentation that is required for billing (i.e. insurance cards, Driver’s license, etc.)

Minimum requirements

• 1-2 years of Front Desk experience in a medical/clinical setting (Check-in and Check-out) preferred
• Time Management, Organization, Attention to Detail, Quality Focus, Professionalism, Productivity, Thoroughness, Coordination, Deadline-Oriented, Internal Communications, Excellent Customer Service.
• Ability to work under pressure.
• Familiar with Medical Terminology and able to understand it.
• Typing minimum of 35wpm

Working Environment / Location of Position / Abilities required

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel to all clinic locations
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
• Hospital work environment

Working Conditions

Work is performed in an office environment. Involves frequent contact with the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.

Physical/Mental Demands

Requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended period of time. Must possess visual and auditory acuity in order to communicate with co-workers, patients and other customer groups. Must be able to lift up to 25 lbs.

Job Type: Full-time

Experience:

• Copay/Coinsurance Collection: 2 years (Required)
• Front Desk in healthcare setting: 2 years (Required)
• Insurance Verification: 2 years (Required)
• Schedule Appointments: 2 years (Required)

Job Location:

• Humble, TX (Required)