Front Desk Overnight Manager

“Upscale hotel located in the downtown area of Chicago looking for a Front Desk Night Manager!”

**Front Desk Overnight Manager**

Reporting to the Front Office Manager & Business Support.

Front Desk Night Manager is to oversee the nightly operations of the Front Office responsibilities. Act as contact person for guest and other hotel departments during “graveyard” shift.

Reconcile and complete all daily front desk agents’ work, run final trial balance to post rooms and close day. Run accounts receivable reports, provide next day reports for Front Office, Housekeeping, Sales, F&B and Executive Office as required. Investigate all service and safety issues reported during the shift to fine their cause, and give recommendations to avoid repeated issues. Initiate investigations. Write and supervise the creation of incident reports. Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts.

Requirements:
Requirements: 2-3 years of experience in manager/supervisor role required.

#### Benefits

• Working with a great group of people!
• Medical/dental/vision insurance
• Long and short term life insurance
• 401K
• Tuition reimbursement
• Discounted hotel stays at both IHG and Hostmark brands