Front Desk Associate

Job Summary:

The nature of this position is interacting with the guest during the check in and check out procedures. The individual needs to be able to multi task during the work shift. Must be flexable with work schedule. Abiltyt to work computer to insure proper standards are accomplished.

Job Requirements:

• Front Desk Experience is preferred but willing to train (Bilingual – English/Spanish Preferred)*
• Willing and able to perform any and all duties related to site operation*

• Ability to handle diverse work environment by handling challenges & problems on a daily basis.

• Ensure a safe working environment daily.*
• Ensure a sense of urgency exists at each site so that units are turned on time* *
• The Desk Clerk is not limited to the above mentioned job description and may be requested to do additional tasks as directed by the GM* *
• Must be able to work mornings, nights, weekends and holidays as dictated by hotel business levels* *
• Must be able to convey information and ideas clearly, both oral and written* *
• Must maintain composure and objectivity under pressure*

Responsibilities:

• Plans the work for the front desk department and distributes assignments accordingly.
• Assigns regular duties and special duties for front desk staff.
• Maintains a log book for the shift.
• Responsible for cleanliness, orderliness and appearance of the front desk & lobby.
• Pay particular attention while organizing pest eradication activities.
• Develop and implement Housekeeping systems and procedures
• Prepare reports for management information.
• Attending and resolving guest complaints.
• Verification of supplies consignments.
• Daily briefing of Supervisors/ Executives.
• Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
• Immediately attending to guest requests.
• No smoking is allowed at any time on hotel premises.

Required education:

• High school or equivalent