Front Desk Agent

Job Details

Front Desk Agent: Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; and concierge services in a gracious and professional manner. Demands accuracy with daily accounting procedures.

With this job of Front Desk Agent at Chicago’s Essex Inn, you will have the opportunity to make a difference in the lives of our guests and associates. We are looking for someone that understands the value of commitment and customer service. You will also have the following minimum job requirements.

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.

Essential:

* Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

* Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

* Ability to accurately compute and manipulate mathematical calculations.

* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

*Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

*Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

* High school graduate.

* Previous experience with OPERA Hospitality software is a plus

* Previous hotel experience is a plus

* Punctuality and regular and reliable attendance.

* Interpersonal skills and the ability to work well with co-workers and the public.

Benefits:

401k

Medical

Dental

Vision

Job Type: Full-time

Experience:

• Front Desk: 1 year (Required)
• Hospitality: 1 year (Required)