Front Desk Agent

Job Description:

Provides exceptional service to all current and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash handling, etc. May also assist with set up of Breakfast set up, service and / or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Baymont culture with customers and co-workers.

General Knowledge, Skill and Ability:

• Requires ability to take written and verbal direction and read/communicate in English clearly.
• Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
• Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
• Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Must be willing to and have the ability to work alone as scheduled. there maybe timesyour the only team member on property during work shift.

Mental and Physical Requirements:

AGE: Must be at least 18 years of age.

EDUCATION: Requires knowledge, skill and mental development equivalent to completion of 4 years of high school.

EXPERIENCE: Experience in working with the public in a service industry or in related activities is preferred.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 – 15 pounds.

Working Relationships

Reports to the General Manager, Assistant General Manager or Front Office Manager.

Maintains and promotes a positive and cooperative work relationship with all hotel departments

Job Type: Part-time or Full-time

Job Type: Full-time

Job Location:

• Springfield, MO 65804

Required education:

• High school or equivalent

Required experience:

• Customer Service Skills: 2 years