Front Desk Agent

Front Desk Agent ( Flexible schedule including weekends/holidays )

As a Front Desk Agent at Westgate Blue Tree Resort, you will be responsible for providing excellent customer service as you effectively and efficiently checking our guests in and out of the resort with a welcoming approach.

About Westgate Blue Tree Resort

• Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help them enjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team, you will experience a truly unique and rewarding work environment.

Responsibilities

• Effectively checks guests into and out of the resort by greeting, registering, and assigning rooms to guests.
• Issues room key and escort instructions to the Bellhop to assist the guests.
• Date stamps, sorts, and racks incoming mail and messages.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to the resort’s services such as dining, entertainment, shopping, and travel directions and recommendations.
• Keeps records of room availability and guest accounts to make and confirm reservations.
• Computes bill, collects payment, and makes change for guests.
• Posts charges such as room, food, liquor, or telephone, to ledger.
• Able to listen and find solutions to guests’ issues and concerns.
• Work in a team dynamic and assist others when necessary.

Qualifications

• A High School Diploma or equivalent is required.
• Six months to one year experience with a resort or hotel.
• Strong written and verbal communications skills with the ability to interact with all level of team members and guests in an attentive, courteous and service oriented manner.
• Strong time management skills with the ability to multitask and prioritize departmental functions to meet deadlines.
• Proven ability to handle guest challenges effectively, including anticipating, preventing, identifying and solving problems as necessary.
• Strong ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Lift up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Job Type: Full-time

Job Location:

• Lake Buena Vista, FL

Required education:

• High school or equivalent

Required experience:

• Hotel Front Desk Agent: 1 year
• working flexible AM/PM schedule: 1 year
• working weekends & holidays: 1 year

Required languages:

• Speak, Read and Write in English
• Speak, Read & Write in Portuguese
• Speak, Read & Write in Spanish