Front Desk Agent

Position Summary:

The Guest Service Representative is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

Essential Functions:

• Responsible for greeting and registering the guests
• Providing outstanding service to guests during their stay
• Settling guests’ accounts upon their departure from the hotel.
• Quick problem solving skills for unique/challenging situations.
• Upbeat, positive and willing to go above and beyond attitudes.
• Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Maximizing room revenue and occupancy.
• Must be able to keep a calm and cool head during busy times
• Basic accounting principles
• Other duties as assigned.

Job Type: Full-time