Front Desk

RESPONSIBILITIES

1. Front Desk:

• Greet patients

• Verify patient?s information/data in the computer

• Provide assistance and information to patient when requested

• Answer telephone calls promptly and courteously

• Ask patient to complete comment card and place in box

• Monitor and assure that clinic forms are replenished in a timely manner

• Ensure proper credit/payment is maintained on patient?s account

(performs cashiering duties, posting charges, prints out receipt, etc)

• Attend and participate in staff meetings and trainings as directed

• Maintain photocopier machine to ensure adequate paper and distribute incoming

faxes in a timely manner

• Scan patient information (driver?s license, insurance cards) /and patient reports into

computer system

• Verify insurance

2. Other Performance Expectations:

Main Activities

• Address patient?s concerns in a timely manner

• Maintain a professional demeanor at all times with patients and medical staff

• Perform other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

The incumbent must have proficient knowledge in the following areas:

• Clinical office functions
• Patient registration
• Computer knowledge (programs Word and Excel)
• HIPAA rules and regulations

Skills

The incumbent must demonstrate the following skills:

• Exceptional customer service skills
• Effective verbal and listening communications skills
• Very effective organizational skills
• Effective written communications skills
• Computer skills including Microsoft Office Applications, including Excel at a highly

proficient level

• Stress management skills
• Time management skills
• Problem solving skills
• Detail oriented
• Confidentiality
• Ability to establish and maintain a cooperative working relationship with co-workers

Personal Attributes

The incumbent must maintain strict confidentiality. The incumbent must also demonstrate the following personal attributes:

• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible
• Demonstrate sound work ethics