Fingerprinting Customer Service Representative

About Us

Fieldprint, Inc. provides Livescan Fingerprinting; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and local, state and federal governments. Our ISO 9001:2008 Quality Management System certified processes, innovative technology and unsurpassed customer service allow us to attract and retain the world’s best demanding companies as clients.

Job Description

We are looking for an experienced Customer Service Representative to provide exceptional customer service to Fieldprint’s clients and customers. This exciting position comes with an excellent benefits package that includes medical and dental insurance, a 401(k) plan with company match, bonus program, paid time off, casual working environment and more!

Responsibilities

Receive incoming customer and client requests from customer service

Determine locations for fingerprint collection

Follow up with vendors to obtain all related documentation

Prepare and send Welcome Packets to new clients

Process prints and channel to the appropriate agency

Monitor and maintain call center telephone line

Required Skills

Excellent phone, computer, and administrative skills

Must have a professional and positive attitude and the ability to work in a fast paced environment

Proficiency in Microsoft Office suite, including Word and Excel

Excellent customer service skills required

Must be willing and able to travel

Education

The candidate we are seeking will have a High School Diploma and/or college degree.

We offer the following:
Comprehensive benefits package

401 (k) plan with company match

Paid time off and paid holidays!

Casual, smoke free work environment

Flexible shift availability

Paid training program / internal employee development

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran

Visit us at https://www.fieldprint.com/

Required Skills

Required Experience