Finance Specialist

Finance Specialist Full-Time in our Poughkeepsie office Monday – Friday 8:30am-5:30pm

Position Summary : Submits clean claims to insurance companies. Reviews and analyzes EOB’s. Posts payments to accounts, performs error resolution, and keeps accounts current. Treats patients, and patient’s guardians or other clients with concern, empathy, cheerful, friendly, caring and helpful manner. Works and communicates with staff members in all departments and satellite offices. Respects patient’s confidentiality, privacy and communicates with them in a courteous and respectful manner.

Job Requirements

Supervisory Responsibilities: None

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: One year related experience preferably in a medical office setting and/or training. Knowledge of a multi-line telephone system, medical terminology, CPT codes, EOB’s and computer experience. Experience with electronic billing, collections, and error resolution. Familiarity with managed care insurance plans. Appropriate education may be substituted for patient service experience in a healthcare environment.

Certificates, Licenses, Registrations: High School Diploma or GED Certificate.

Language Skills: Read, and interpret safety rules, operating & maintenance instructions, protocols, and procedure manuals. Ability to read, understand, and follow oral and/or written instructions. Write and/or type routine reports and correspondence. Ability to present information and respond to questions from doctors, managers, co-workers, patients, and their parent/guardian. Ability to document payroll records via time clock and/or time sheets.

Mathematical Skills: Add, subtract, multiply and divide. Calculator literate.

Reasoning Ability: I nterpret, adapt & apply guidelines & procedures. Communicate clearly & courteously in a nonjudgmental manner regarding balances or insurance problems. Establishing & maintaining effective working relationships with fellow employees in all departments; with patients, parents/guardians. Recognize problems & recommend solutions.

Computer Skills: To perform this job successfully, and individual should have basic computer knowledge. i.e. windows program, e-mail, some intranet use and Microsoft office programs.

Telephone Skills: Answering the telephone in a pleasant, helpful manner. Handle most phone calls within an average of five minutes. Manage difficult or emotional customer situations. Speaking clearly & persuasively; in positive and/or negative situations; while listening and getting clarification.

Working Environment: Medical office environment. Exposure to communicable diseases. Work is done in the finance department and involves frequent telephone contact. Ability to react calmly & efficiently under pressure especially in emergency situations. Ability to maintain speed & efficiency in processing payments & submitting claims. Ability to maintain patient confidentiality at all times. Environment can be stressful.

Physical Demands: Requires sitting for long periods of time at computer and answering telephone. Frequent telephone contact. Hearing must be in normal range for telephone contact. Interaction with others is constant and interruptive. Occasionally lifting boxes or supplies up to 40lbs. Occasionally required working extended hours to cover all shifts: days, evenings, weekends, on-call & holidays. Required to work at any of our offices, bringing daily deposit to the bank, and be responsible for own transportation.

** This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at anytime. **

Job Type: Full-time

Required education:

• High school or equivalent