Executive Housekeeper

A&R Hospitality Management is seeking an Executive Housekeeper, who is genuine, friendly, resourceful, career oriented and dedicated to providing exceptional customer service to become part of our fast growing management company. In return, A&R Hospitality Management will offer competitive salaries, career opportunities, training, benefits, and a fun working atmosphere, that rewards you for your hard work. Specific job requirements and duties are below:

Requirements:

High School diploma or higher level education.

2 years Housekeeping experience with a minimum of 1 year as Head Housekeeper/Executive Housekeeper.

General Responsibilities

Directly supervise all laundry and housekeeping personnel and ensure proper completion of all housekeeping and laundry duties.
Direct and coordinate all the cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations.
Ensure the proper appearance of the Hotel from the entrance to the roof. Direct and coordinate the cleaning of the parking lot and walk ways, the property landscaping, service and trash areas, and the exterior of all buildings.
Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.

Primary Functions:

Scheduling:

Schedule all housekeeping and laundry personnel.
Track and maintain labor hours and labor standards for all housekeeping and laundry activities.

Profit:

Effectively control and manage all housekeeping and laundry operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies. Monitor and control daily costs per occupied room (CPOR) for all housekeeping activities.

Quality:

Facilities: Ensure that the hotel meets/exceeds A&R and Brand quality standards.
Guest Service: Ensure that the hotel meets/exceeds A&R and Brand standards for guest satisfaction.

Leadership:

Leading: Motivate, coach and train laundry and Housekeeping, team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.
Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to A&R’s Standard Operating Procedures.

Specific Responsibilities:

Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the A&R Director of Operations.
Understand and be able to use the property management system.
Have a good understanding of all of hotel operating procedures.
Enforce all existing and new policies and procedures with the housekeeping, laundry and maintenance staff.
Maintain proper staffing in all areas of responsibility.
Prepare and post the housekeeping and laundry staff work schedules in a timely fashion.
Conduct regular performance reviews of staff.
Read front office communications logs on a daily basis and take action as needed.
Monitor appearance of all housekeeping and laundry staff, to ensure they are following company uniform policy.
Conduct weekly departmental meetings, and individual meetings as needed.
Supervise delegated responsibilities and follows up.
Exhibit good leadership skills.
Conduct an inventory of all housekeeping and laundry supplies on the last day of each accounting period.
Order, check and maintain housekeeping and laundry supplies at par.
Inform the General Manager of any unique situations, or unusual developments in housekeeping and laundry operations.
Handle guest complaints effectively.
Be willing and able to work any shift and fill in when other employees are not able to work their scheduled shift.
Complete weekly schedule for housekeeping and laundry staff as per standard operating procedures.
Understand the Chart of Accounts in order to code the invoices for housekeeping and laundry.
Be knowledgeable of room types and standards for supplies.
Open and close rooms as required for maintenance.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.