ESPN Customer Care Representative

Your Role as a Customer Service Representative: Your job as an Associate is to assist ESPN.com fans with a variety of issues over the phone and in e-mails. We use a variety of web based tools to assist ESPN.com fans that call or e-mail regarding issues with:

• The general website (including member name and password issues, navigation, broken links, content error, etc.)
• Fantasy Sports (how to play, billing issues, account problems)
• Watch ESPN/ESPN3
• ESPN Mobile Applications and Mobile Alerts
• ESPN Insider Billing questions and concerns
• ESPN TV
• Sending email responses for email inquiries

Qualifications

Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus

We are located at:

9910 Maple Street

Omaha, NE 68164

402.951.4480

Meisha Hernandez

Job Type: Full-time

Salary: $9.00 to $10.00 /hour

Job Location:

• Omaha, NE 68134

Required education:

• High school or equivalent

Required experience:

• Computer navigation and 1st call resolutions: 1 year

Required language:

• English and/or Spanish