ERP ANALYST

• Ensures that the university’s ERP systems are operational by resolving system problems in a timely manner. On-call and responsible to fix problems 24 hours, 7 days a week on a rotating basis.
• Keeps the systems current with appropriate and timely updates in regard to vendor fixes and upgrades and government regulatory updates.
• Maintains and resolves problems with interconnections to outside agencies such as credit card processors, benefit vendors and banks.
• Occasionally works week-ends and evenings to perform duties that must be done off-hours so as not to interfere with student, faculty and staff use of the system.
• Designs and codes web pages, portlets, JavaScript, shell scripts and Java EE programs
• Provides support for developers in debugging and resolving problems and general technology operating concepts. This support often extends to staff members and sometimes students as well.
• Works with Web Development teams to integrate the systems with Loyola’s overall web design and with hosted systems.
• Works with other ITS colleagues to meet the technical needs for assigned projects, consistent with division and department standards for technology and systems.
• Develops, maintains and operates the underlying systems, interfaces, and processes that comprise Lawson, Kronos, DocFinity and Advancement.
• Performs other duties as required.

Bachelor’s degree in Computer Science is generally required. Sufficient specific prior work experience along with self study in general data processing skills may also qualify a person for this position.

Web programming skills are required: knowledge of HTML programming including the use of style sheets for web design is required. A well-qualified candidate will have a good working knowledge of Java EE, AJAX, JavaScript, Unix and Windows scripting, and XML web services. Specific knowledge of ERP, Oracle database systems and various tools such as Application Designer is the essence of this position. A person may qualify for this position if they lack this knowledge but can demonstrate their ability to learn.

Language Ability:

• Excellent client facing skills including exceptional oral and written communication skills.
• Core consulting skills such as business writing and presenting, and analytic comparisons.
• Excellent documentation skills, and must be able to read, analyze, and interpret general business correspondence and technical manuals. Must be able to effectively present information and respond to questions from peers and other Loyola staff, faculty, and students.

Computation Ability:

• Strong analytical and problem solving skills.
• Ability to understand and apply concepts such as resource utilization, work effort, percent to complete and project health.

Reasoning Ability:

• Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.
• Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem solving situations. Looks for ways to improve and promote quality; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.

Interpersonal:

• Great attitude and strong work ethic; Ability to work independently and in team settings; Maintains confidentiality and follows ITS and other university policies regarding data security and protection; Balances team and individual responsibilities; Contributes to building a positive team spirit; Effectively influences actions and opinions of others; Strives to continuously build knowledge and skills; Shares expertise with others; Able to communicate technical ideas and concepts to non-technical audiences; Excellent oral and written communication skills.
• Shows respect and sensitivity for cultural differences.
• Treats people with respect; Works with integrity and ethically; handles sensitive and confidential issues and materials appropriately.

Availability:
The majority of the work for this position will occur within the standard work week. However, this position will be on-call, and may need to work during off-hours to respond to problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Web programming skills are required: knowledge of HTML programming including the use of style sheets for web design is required. A well-qualified candidate will have a good working knowledge of Java EE, AJAX, JavaScript, Unix and Windows scripting, and XML web services. Specific knowledge of ERP, Oracle database systems and various tools such as Application Designer is the essence of this position.