Epic Applications Analyst Professional

Why Work at Children’s….

Here, it’s different. Come join us.

Children’s Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit and a celebrated history, we’re making new strides every day.

We’ve been Magnet-designated three times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 12 specialty care centers, 400+ outreach clinics and 7,000 healthcare professionals representing the full spectrum of pediatric care specialties.

We need your expertise.

A career at Children’s Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different. Do you have what it takes?

Additional Information

Department: Clinical Application Services
Hours per week: 40, eligible for benefits
Shift: Mon-Fri, 8a-5p

Job Overview

This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining and providing ongoing optimization and support. Duties include providing front line support to end users through analyzing and diagnosing problems and determining a solution.

Responsibilities

Population Specific Care

No direct patient care.

Essential Functions

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

Analyzes and diagnoses system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.

Plans, designs, implements, maintains and provides ongoing optimization and support for applications.

Gathers, validates, and translates technological requirements into design and development specification while providing product management.

Collaborates with system users and other IT professionals to evaluate, plan, design, develop, test, implement and maintain systems.

Addresses technical issues that occur during installation and maintenance activities.

Completes or coordinates the preparation, coding, testing, and debugging of complex programs.

Analyzes, designs and builds workflows to meet the needs of users.

Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications.

Gathers and analyzes information to resolve incidents and troubleshoot problems. Documents the process and resolves the problem.

Documents design, application and technical specifications as appropriate. Works with others to create support and training documents.

Identifies and clarifies reporting needs and expectations with end users and works with report developers to clarify data and reporting needs.

Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability. Provides vendor with recommendations for system improvements.

Reviews documentation for upgrades and monthly system updates. Evaluates possible changes and impacts with other analysts and end users.

Supports end users and provides primarily Tier 2 support for supported systems.

Assumes on-call responsibilities as required.

Other Information

SCOPE AND LEVEL

Guidelines: Possesses knowledge of and applies the fundamental concepts, practices and procedures within a particular field of specialization.

Complexity: Duties and tasks are varied and somewhat complex, but usually involve limited responsibility. Procedures, methods and techniques to carry out work may not be well defined, requiring greater analysis.

Decision Making: Has some discretion in making some decisions. Decisions and recommendations are made after contemplative analysis and with independent judgment and ingenuity. May escalate the most complex and important decisions to a higher level employee, supervisor and/or manager.

Communication: Communicates explanatory and/or interpretive information relative to the organization and/or own function with team members, peers, management, clients and in limited cases, the public. Uses some discretion and independent judgment when information is exchanged, gathered and/or presented. Defers to higher level team members and/or management in many situations.

Supervision Received: Works under some supervision, conferring with higher level employees, supervisor and/or manager as needed.

Qualifications

EDUCATION – High School or GED.

CERTIFICATION(S) – Epic Certification required within four months of hire to maintain employment.

EXPERIENCE – Minimum of one (1) year of related experience is required.

Physical Requirements

Ability to Perform Essential Functions of the Job

Vision – Near: clear vision at 20 inches or less

Weight Lifted/Force Exerted: up to 10 pounds/4.5 kilos, up to 1/3 of time

Hearing: able to clearly hear details

Sit: 2/3 or more of time

Talk: able to communicate verbally

Mental/Emotional: able to work in close proximity to others and/or in a distracting enviro

Mental/Emotional: able to cope with stress effectively

Mental/Emotional: able to prioritize effectively

Work Environment

Mental/Emotional: able to tolerate ambiguity

Mental/Emotional: able to prioritize effectively

Mental/Emotional: may be subject to many interruptions

Office Work Environment: Regular/frequent exposure

Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.