Entry Level System Support Analyst

Gorelick Brothers Capital LLC Charlotte, NC 28211 November 14, 2020 Information Technology

Description:

Take the next step in your career at Gorelick Brothers Residential Management, where technology is at the heart of our competitive edge. We are a single-family home investment company with properties in multiple states. We are seeking an Entry Level System Support Analyst in our Corporate office in Charlotte. The Analyst is responsible for providing technical assistance and support related to computer systems and software. As a help desk member, work with the technology team to respond to queries, run diagnostic programs and follow up with solutions.

Primary duties include but are not limited to:

Primary system administrator property management related systems, including access, security, permissions, configuration, data repairs and migrations

Provide front line user support for property management systems, including the oversight of open tickets with third-party system providers

Responsible for scoping, designing, and executing technology projects

Prepare documentation of workflow and business processes

Responsible for technical troubleshooting, system testing, and user support

Assist with the preparation and execution of user training

Update and communicate with C-suite level employees

. Requirements:

Associate degree from an accredited institution is required. Bachelor’s degree (B.A./B.S.) in education, liberal arts, business, or management major is preferred.

Minimum of 2 years of customer service experience is required

Minimum of 1 year of training, teaching, or presenting is required

Minimum of 1 year of experience working in small teams is required

Experience with software administration is preferred

Experience with a help desk and ticket system is preferred

Experience with Jira, Confluence, SalesForce, PropertyWare, and/or PowerBI is preferred

Knowledge of real estate, banking, software, or data analysis is preferred

Experience interacting and communicating with management is preferred

Excellent written and verbal skills

Excellent organization skills

Experience and knowledge of Microsoft Office products including Word, PowerPoint, Excel, and Outlook is required