Entry Level Software Support

Edible Software is a proprietary software designed for wholesalers, distributors, importers, and manufacturers of perishable goods. We are looking for an individual to join our support team. The ideal candidate will be able to learn quickly and use that knowledge to assist our clients.

Duties and Responsibilities:

• Provide assistance to clients with our software as well as database support, assistance and advice.
• Analyze, research, troubleshoot and provide resolution to reported issues in a timely manner
• Keep client management software updated with incident correspondences, statuses and resolutions
• Collaborate with other departments as necessary to expedite resolutions
• Prepare written documentation for resolutions to common issues, instructions and conveying information
• Participate in weekly staff meetings
• Develop and maintain excellent customer relations
• Analyze and test software modifications and updates prior to release
• Perform software version updates
• Promote and maintain a professional high quality service oriented company image
• Maintain the security, confidentiality and integrity of client information
• Be available and reliable for afterhours on call rotation to resolve critical issues
• Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department

Skills and Specifications:

• Ability to quickly learn new software
• Experience and knowledge with SQL a plus
• Experience and knowledge of Active Directory a plus
• Analytical and creative thinker with the ability to prioritize, make decisions and solve issues effectively and efficiently
• Attention to detail; manage multiple task and responsibilities
• Willingness to work outside of normal business hours to resolve client issues
• Accurately follow directions and instructions
• Excellent written and oral communication skills with various people, personalities and skill sets
• Positive and energetic can-do attitude
• Reliable, dependable and professional
• Ability to act in a team environment and independently; self-motivated
• Accounting background is a plus

Job Type: Full-time

Salary: $30,000.00 to $35,000.00 /year

Experience:

• software support: 1 year (Preferred)