Entry Level – IT Help Desk Technician

Century City based Investment Management Firm is seeking an exceptional individual to join the organization as an IT Help Desk Technician. This Full Time entry level position is part of a small IT support group that focuses on providing excellent customer service for multiple offices.

The company offers a positive work environment, very competitive pay and benefits.

Responsibilities to include:

• Initial point of contact for customers seeking technical assistance.
• Perform troubleshooting steps, to both on site customers and those located in remote offices.
• Build out and deployment of Windows PCs and notebooks.
• Installation and maintenance of hardware and software.
• Printer and Copier maintenance.
• Assist with resolving a wide range of IT issues, including networking, and applications.
• Installation and/or relocation of IT equipment, including PCs, Monitors, Printers, Copiers and server room equipment. (Heavy lifting of IT/Computer Equipment Required)
• Able to maintain records, documentation, and manage tickets through Help Desk Systems.

Requirements

• A good understanding of technology, including PCs and Notebooks, Windows, Microsoft Office suites, mobile devices and Mobile Device Management, Printers and Copiers, disk imaging, software and OS deployment tools, Security (including Windows Updates), and Encryption
• Excellent communication and documentation skills. Ability to gather pertinent information for issues, document issues and resolutions, discuss issues within the IT group and escalate when needed, and follow up with Customers.
• Ability to focus on customers and customer service.
• Troubleshooting skills is a must
• Pass background check
• Local Candidates Only

• AA, BS/BA in IT, CS, or related fields, or Relevant experience and Industry Certifications

Job Type: Full-time

Job Location:

• Century City, CA