Entry Level IT Help Desk Agent

We are a cutting edge technology company (that happens to do moving) who is looking for the next great Tech Guru to help us continue revolutionize our industry. This is the perfect opportunity for someone who wants to get started in the IT field.

All My Sons Moving and Storage has over 60 locations across the USA. Our founders built this company on family values and we have never lost our sense of tradition. As we look towards the future we are eager to find the person that will help us maintain our technology infrastructure at the highest level of excellence. If we may be so bold to say “we are the best techies in our industry and we intend to stay that way.”

Desired Characteristics:

Drive, ambition, and the spirit of a champion

No Fear, No Pressure, Love Deadlines

Glass Is always full

Quick Learning

Creative Thinking

Responsibilities:

Answer inbound Support calls

Desktop Support for all employees

Answer and manage inbound tickets

Data entry

VOIP system support

Basic and advanced Windows 7/8/8.1 Trouble shooting

Email password resets and management

What You Will Learn:

All My Sons offers a Mentorship Program to young individuals looking to branch into IT including:

Building a computer from the frame up

Customer Service classes

How to speak to an employee/customer

How to handle irate employees/customers

How to speak to 3rd party Vendors

How to manage Vendor relationships

How to improve work ethic

How to lead a group properly

When & how to delegate tasks

Compensation: $11hr