Entry Level Call Center Claims

Position Summary:

The Entry Level Claims Specialist is responsible for recovering payments for damage claims involving utility company equipment and facilities in a call center environment. The claims specialist interacts with homeowners, business owners, contractors, insurance companies, and utility company field technicians. On-going training and opportunity to obtain insurance adjuster licensure is provided.

Essential Functions:

• Investigating claims issues and providing information to damagers including, but not limited to, homeowners and contractors.
• Negotiating settlements with damagers and insurance companies as applicable.
• Reviews claim information and requests/researches additional reference material to complete the claim record.
• Determines damager liability by obtaining and reviewing evidence which includes, but is not limited to, physical location information, photographs, reports, locate tickets, permit records, internet research and contact with damagers.
• Dispute resolution and responds to damager objections.
• Detailed data entry into customized claims systems.
• Tracks fees, closed and open claims, and other claims information.
• Skip tracing as necessary; utilizing internet resources.

Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Experience/Attributes :

• Excellent attendance record
• Punctuality
• Personal initiative and motivation to succeed
• Commitment to ethical, professional conduct
• Excellent phone communication skills
• Basic knowledge of Microsoft Excel, Word and Outlook
• Ability to develop and maintain positive relationships, both internally and externally
• Ability to embrace change/flexibility

Education:

High school diploma or equivalent

Preferred Skills/Experience/Attributes:

• Insurance Adjuster License preferred, not required
• Negotiation Experience (Insurance claims, sales, dispute resolution or professional collections)
• Bilingual in English and Spanish preferred

Additional Information:

• Hourly Pay Rate/Commission/Bonus
• Pre-employment drug screening and criminal background checks are mandatory.
• Employee Benefits include health, dental, vision, life, short term, long term, HSA, 401k with employer match, paid time off, sick time, vacation, and holidays.