Enrollment Customer Service Representative

The University of North Texas is seeking to hire an Enrollment Services Call Center Representative to join our team. Responsibilities of the position include, but are not limited to:

• Managing a large volume of inbound and outbound call in a timely manner.
• Resolve customer complaints or follow appropriate procedures.
• Provide feedback and collaborate efforts to strengthen call center operations.
• Meet personal/team qualitative and quantitative targets.
• Respond to student emails in a timely manner.
• Provide accurate campus information as requested.
• Assist in training of new call center employees.
• Safeguard confidential customer information.
• Utilize the EIS system to communicate student account information.
• Follow State, Federal, and University guidelines.
• Provide Eagle Student Services Center core services information to the UNT Community.

The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate.

The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.

Minimum Qualifications

The successful candidate will possess a Associate’s degree and one year of professional experience in customer or student services. Substitution of education for experience allowed. The following knowledge, skills, and abilities are required:

• Skill in telephone etiquette and courteous communication with public, verbally and in writing.
• Skill in delivering outstanding customer service.
• Ability to problem-solve, multi-task and organize in a fast-paced collaborative environment.
• Ability to demonstrate patience when assisting customers with a variety of issues.
• Ability to understand and articulate institutional policies, procedures and federal, state regulations. Maintains up to date knowledge of same.
• Skill in the operation of a variety of office machines including personal computers, telephones and copiers.
• Skill in learning, utilizing and helping others use various computer applications.
• Skill in English composition, grammar, spelling and punctuation.
• Skill in basic math.
• Basic MS Office skills.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications:

• One or more years prior experience working in Admissions, Student Accounting/Bursar, student services, or related experience.
• One or more years prior experience working in a Call Center.
• Superior communication and time-management skills in addition to a professional demeanor.

Special Instructions to Applicants

Applicants must submit a resume with their online application.

Is this a security sensitive position?

Yes

Driving a University Vehicle?

No

Job Open Date

04-26-2018

Job Close Date

Open Until Filled

Pay Rate

$2,416.67

Pay Basis

Monthly

Job Type

Full-time Permanent